Privacy Policy

Effective date: 27 May 2026 · CallAfix mobile and web app · Republic of Namibia

This Privacy Policy explains how Calafix (Pty) Ltd ("we", "us", "our"), trading as Call-a-Fix / CallAfix, collects and uses personal information when you use the CallAfix application and related services (the "Platform").

1. Who we are

Data controller: Calafix (Pty) Ltd
Registration number: [INSERT Registration Number]
Address: [INSERT Registered Address], Windhoek, Namibia
Support (customers and providers): support@calafix.com
Website: https://app.calafix.com
Android package: com.callafix.app

2. Data categories we process

Category	Examples	Typical purpose
Identity and contact	Name, email, phone, profile photo	Account, bookings, support
Account credentials	Password (hashed), session tokens	Authentication and security
Booking and service	Service type, date/time, address you type, job cards, quotations, status	Marketplace operations
Payment and escrow	Amounts, references, escrow status via PayToday (NedBank Namibia)	Payments; we do not store full card numbers
Provider verification	ID, police clearance, trade credentials, bank confirmation (providers only)	Trust and safety
Communications and UGC	Booking chat, reviews, refund evidence photos	Service delivery and disputes
Technical	Device type, app version, operational and security logs	Reliability and fraud prevention

3. Location information

We do not collect GPS, precise device location, or background location in the current App.
You enter service addresses manually (for example province, town, and street).
Admin-only geocoding: Authorised administrators may use OpenStreetMap Nominatim and OSRM over HTTPS to estimate distances between city names for internal call-out fee configuration. This does not use your device GPS.

4. How we use information

[INSERT lawful bases under Namibian data protection law]

Creating and managing accounts and profiles
Matching customers with providers, bookings, messaging, and job cards
Processing payments, escrow, refunds, and provider payouts
Verification, moderation, disputes, fraud prevention, and legal compliance
Improving and securing the Platform

5. How we share information

Recipient	Purpose
Assigned providers	Perform your booking (contact and job details as needed)
PayToday (NedBank Namibia)	Payment processing
Supabase (hosting)	Database, authentication, and file storage on our behalf
OpenStreetMap services (admin only)	Internal city-to-city distance lookup; no user GPS
Authorised staff and processors	Operations, support, and safety
Regulators and authorities	When required by law

We do not sell your personal information.

6. International transfers

[INSERT hosting regions, subprocessors, and transfer safeguards]

7. Retention

[INSERT retention periods by data category, including financial and dispute records]

8. Security

We use HTTPS/TLS, access controls, and industry-standard practices. No method of transmission or storage is completely secure.

9. Your rights

[INSERT data subject rights under applicable Namibian law]

Request access to or correction of your personal information via the App or support@calafix.com.
Object to or restrict certain processing where the law allows [INSERT details].
Lodge a complaint with [INSERT relevant supervisory authority].

10. Account and data deletion

You may delete your account in the App via Profile → Delete account, or follow the instructions at https://calafix.com/delete-account and Account & data deletion policy.

Email support@calafix.com from your registered email if you cannot use the App. Target completion: [INSERT deletion timeline] (subject to legal holds, open bookings, escrow, or disputes).

11. Children

The Platform is for users aged 18+. We do not knowingly collect personal information from children.

12. Changes

We may update this Policy. Material changes will be notified via the App or email. Continued use after the effective date means you accept the updated Policy.

13. Contact

support@calafix.com
Calafix (Pty) Ltd, [INSERT Registered Address], Windhoek, Namibia